Terms & Policies

 

We are a relaxed, family-run site with camping pitches, glamping yurts and self-catering holiday cottages.  We are passionate about creating a friendly atmosphere on site and will do everything we can to ensure you have a fantastic stay. We are always here to talk through any concerns you have.  Please contact us at any point to discuss your needs or concerns.

Cancellations & Refunds

Tent/Motorhome/Caravan/Camper pitches

We understand that sometimes you may want to cancel or amend your booking. 

Your deposit is non-refundable

Cancellation 14+ nights to arrival date:  We will return your pitch fee, but retain your deposit

Cancellation 5-13 nights to arrival date:  We will return 50% of your pitch fee

Cancellation 1-4 nights before arrival date: At this late notice we cannot offer refunds, please call the office if you would like to discuss.

Glamping Yurts

Your deposit is non-refundable

Cancellation 30+ nights to arrival date:  We will return your glamping fee, but retain your deposit

Cancellation 14 – 29 nights to arrival date:  We will return 30% of your glamping fee

Cancellation 1 – 13 nights before arrival date:  As this is late notice and we may not be able to fill the space, we do not offer refunds. Please call the office if you would like to discuss.

Self Catering Cottages

Your deposit is non-refundable

Cancellation 30+ nights to arrival date:  We will return your rental fee, but retain your deposit

Cancellation 14 – 29 nights to arrival date:  We will return 30% of your rental fee

Cancellation 1 – 13 nights before arrival date:  As this is late notice and we may not be able to fill the space, we do not offer refunds. 

Groups and Group Bonds
4+ pitches together

We strongly suggest you book your group stay at Fforest Fields at least a month before your stay.  We manage our group bookings so that we can create harmony and respect on site and give you the space to enjoy your gathering.

We ask that 4 or more pitches booked together are booked as a group booking, using a form we will send you. If a group booking is made via our online booking system and not via the group booking form we reserve the right to cancel that with short notice.  

Group Bond

We ask for a deposit when staying as a group, this will secure your pitch and it acts as a bond between you and us that you will be considerate as a group and not disturb other campers, especially as we ask that campers keep their noise levels low after 10.30pm.

Group Bonds will be returned in full if you cancel your booking in good and honest time.  

The Bond is paid by the group leader and returned to them at the end of your stay.

Over the two busy bank holidays, at the end of May and August, we ask that at least one member of the group has stayed at the campsite before so that we know they understand the ethos. At other times that may not always the case and it’s always worth asking about Easter and the beginning of May bank holiday weekends even if you’ve not been before.

We do sometimes have issues managing groups, mainly surrounding noise levels. Creating an encampment can distance you from the other campers and make groups less likely to consider others who want to enjoy their time here in the Welsh countryside.  So, with that in mind we take precautions when booking a group in, this is so that we can all have a wonderful time 

Amending Your Booking

Campsite

You are welcome to amend your campsite booking at any time, please contact the office on 01982 570 406 or via our contact form to do so.

Holiday Cottages & Glamping

Please contact us on 01982 570 406 or via our contact form if you would like to amend your booking for the cottages or glamping yurts, in some circumstances, we can postpone and amend your booking but this will depend on the notice and will be at the discretion of the cottage/glamping manager.

Refusal

Very occasionally we refuse a booking, it is our job to ensure there is harmony on site and it is at our discretion who we allow onto the site.  We are also not obligated to discuss our decision.  We reserve the right to refuse future bookings based on previous behaviour on site, rudeness to our staff or disregard for the community here at Fforest Fields.

Antagonistic, rude or unfriendly behaviour on site

Very occasionally we’ll get a troublesome group or visitor, we will always try and guide people towards fitting into the community and creating a harmonious atmosphere on site but there are clashes from time to time.  In our 30 year history, we have only asked a handful of visitors to leave early due to disruption and it has only ever been after a conversation and a number of ‘chances’ but we reserve the right to refuse your stay if you don’t want to listen to our concerns.  We understand that you are on holiday and want to help you have the best stay possible but our duty is to the campsite as a whole and we need to be firm and fair if there is any unwarranted disruption.

Our team is very dedicated and will be ready to help if you are dissatisfied in any way, we ask that you work with us to resolve any issues – respect and understanding will be met with the same.

Security Online

Our Payment Service Provider is Sage Pay (formerly Protx) – the largest independent payment service provider (PSP) in the UK and Ireland.

Sage Pay provides a secure payment gateway (Level 1 PCI DSS), processing payments for thousands of online businesses, including ours. It is Sage Pay’s utmost priority to ensure that transaction data is handled in a safe and secure way.

Sage Pay uses a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

Sage Pay is PCI DSS (Payment Card Industry Data Security Standard) compliant to the highest level and maintains regular security audits. They are also regularly audited by the banks and banking authorities to ensure that their systems are impenetrable.

Sage Pay is an active member of the PCI Security Standards Council (PCI SSC) that defines card industry global regulation.

In addition, you know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

So when booking through our site, you can be sure that you are completely protected.

Privacy & Data

Fforest Fields complies with the Data Protection Act 1998 in so far as it applies. Fforest Fields works with Anytime Booking Software to process bookings, who act as its Data Processor in respect of any personal data relating to the Customer.  Neither Anytime Booking nor Fforest Fields will not share or use the personal data provided by you or by the Customer for any other purposes. We will take appropriate technical and organisational measures to prevent unauthorised or unlawful use of such personal data and against accidental loss or destruction or, or damage to, personal data. We will not transfer such personal data to a country or territory outside the United Kingdom or the European Economic Area without your prior written consent. Find out more about Anytime Booking.

If you have any questions then please get in touch

Thank you!